Utilities
Handle the outage surge and prove every complaint was heard.
Energy and water providers face outage surges, vulnerable-customer rules and regulators who audit every complaint.
How utilities teams use CoreCx.
Replace an old phone system without replacing every phone
The old phone system is out of support, but hundreds of analog phones in wards, lifts and plant rooms cannot all be replaced at once.
iFlux Unified Communications connects existing analog phones through FXS gateways alongside new IP and soft phones, on one dial plan and one console.
Typical replacements force a rip-and-replace of every handset. CoreCx keeps the analog estate working and modernises it step by step.
The products behind it.
iFlux Contact Centre
An AI-ready contact centre that runs entirely on your infrastructure.
Learn moreiFlux Recorder
Multivendor call recording, compliance-grade and sealed the moment every call is written.
Learn moreCoreCx AI Hub
Speech analytics, conversation intelligence and autonomous quality management, on-premise or in your own cloud.
Learn moreiFlux CallTrack
Call accounting, cost intelligence and fraud management for regulated enterprises.
Learn moreWhat changes for you.
See how CoreCx works for utilities
Bring your requirements. We will map every line to a product and a setting.
Frequently asked questions about utilities
Can AI help spot vulnerable customers?
Yes. CoreCx AI Hub scores tone and tension on every call so teams can follow up.